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Every effort is made to effect shipment of your order timorously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence #Throne.com will contact you via email and provide a revised shipping schedule.
Cancellation / Return / Exchange Policy
Please note, our silicone and wood products need to be taken care of. We will not accept returns, refunds or exchanges for products that have not followed our care instructions. Our care instructions can be found under our ‘product care instructions’
Returns are not eligible for regular wear and tear, or rough handling and/or incorrect use of our products. The product will undergo inspection upon return to us for approval of the exchange. In the event that the item is deemed faulty, we will cover postage costs for the exchange. If approved for exchange, your item will be exchanged for the same product /style previously purchased.
Unfortunately, due to health and hygiene reasons we are unable to accept returns should you have changed your mind upon receiving the item purchased. Refunds will only be done should the item be found faulty and under the condition that we do not have a replacement for you.